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SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

i had a severe Auto Accident in september, and lost my right leg.  I've been hospitalized till November and am now in a wheelchair.   I'm currently in orthopedic/physical therapy.  Today the...

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

Thoughts....Was the cracked screen from the accident?Does the warranty cover physical impact?

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

Was the laptop purchased with a credit card. Does your credit card provide extended manufacturer coverage?

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

It was working fine before the 60mph accident impact. It was found on the ground near the vehicle wreckage with my other things. Now the screen is totally illegible, just some colors come up on the...

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

i bought the 2 year protection plan - ADH 1400 & Up Plan

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

i bought the Best Buy 2 year protection plan - ADH 1400 & Up Plan for $339.00 at the time of purchase

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

it was paid for with a GECU debit card

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Re: protection insurance for the cell phone

Protection provides coverage against damage.   A battery going bad is not damage. it would have been in the details you received when you purchased the phone. What brand and model phone is it? Have you...

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

As long as you have adh coverage, it should be covered, but there are some stipulations that apply. Your best bet will be to schedule and appointment with the geek squad and have the computer sent out...

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

Thanks for the info autotech796.  Yesterday when my property arrived I called 1(800)BestBuy and talked to an agent in the computing services department.  They set me up with an appointment to go to the...

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Re: Geek Squad Online: HORRIBLE & EXPENSIVE Experience!

Let me be the first to say that there is absolutely nothing wrong with upgrading a computer older than 2 years old to Windows 10. I've upgraded many of my own Windows 7 computers (anywhere from 1-8...

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surface pro 3 geek squad insurance

hi! I purchased a surface pro3 on 12/9/2014 with 2 year geek squad insurance ($249.99) which expires 1/9/2017.I had no problems using this labtop until now that there is something wrong with the...

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Re: protection insurance for the cell phone

Greetings Charlene – Welcome to the Best Buy Support Forums. I’m sorry to hear that you’re unsatisfied with the protection plan you purchased with your phone. That said, it definitely sounds like there...

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

Generally, a laptop damaged during a car wreck would not be covered as the ADH is meant to cover normal damage during use such as drops. For a car wreck, your insurance should cover that, but it's...

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

Hello ddanielvicenta,  I've had my share of medical difficulties during my life, but no ailment or surgery can begin to compare to what you've been through. On my best day, I could not imagine myself...

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

 mbrguy, thanks for the in depth answer.  It sounds like i at least have a chance.  How does a person go about getting in touch with corporate to ask if this is a situation they can fix? Note: If the...

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

Mbrguy, thanks for the in depth answer.  It sounds like i at least have a chance.  How does a person go about getting in touch with corporate to ask if this is a situation they can fix?   Note: The...

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Re: surface pro 3 geek squad insurance

Hi I believe that Geeksquad GSP covers a Express exchange they will replace the whole device with a Refurbished one turn around for receiving a new refurbished device is around 5-7 days so if you are...

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Re: SEVERE Car Accident 9/1/15-hospitalized 48 days-Police mailed my laptop...

thanks JohnBBY - i'll try the insurance company.  I feel really jipped though because i believe had authorities returned my personal property right away before the ADH expire date, this would not even...

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Re: surface pro 3 geek squad insurance

Hello jwyoon13, I'm very sorry to hear that your new Surface Pro 3 has developed a need for service so soon after purchase. I very much regret any inconvenience that this may have caused. Our friend...

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